Privacy Policy

Welcome to Sweet Puff Australia. We respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Sweet Puff Australia (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you visit sweetpuffau.com, create an account, purchase products, or contact our customer support team.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Information We Collect
1.1 Personal Information

When you browse our website, register an account, place an order, or contact us, we may collect the following information:

Full name
Email address
Phone number
Billing and shipping addresses
Order details and purchase history
Account login information
Customer service enquiries and communications
Age or identity verification information, where legally required

We collect information necessary to provide our products, process orders, and maintain a reliable online shopping experience.

1.2 Automatically Collected Information

When you access our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type and operating system
Pages visited and browsing activity
Referral sources
Website interaction and performance data
Cookies and similar tracking technologies

This information helps us maintain website security, understand website performance, and improve the customer experience.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfil customer orders.
Arrange shipping and delivery.
Provide order confirmations and delivery updates.
Respond to enquiries and customer support requests.
Manage customer accounts.
Process returns, refunds, and warranty enquiries.
Detect and prevent fraud or unauthorised activity.
Maintain and improve website functionality.
Comply with applicable legal and regulatory obligations.
Send promotional communications where permitted by law and subject to applicable consent requirements.

We do not sell personal information to third parties.

3. Online Orders and Payment Security

When you purchase products through Sweet Puff Australia, we collect the information necessary to process your order and arrange delivery.

Payments may be processed through secure third-party payment service providers.

Depending on the payment method selected, your payment information may be collected and processed directly by the payment provider.

We do not intentionally store complete credit card details on our website servers.

Payment service providers maintain their own privacy policies and security practices. We encourage customers to review those policies when making purchases.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a convenient shopping experience.

4.1 Essential Cookies

Essential cookies support core website features, including:

Shopping cart functionality
Checkout processes
Customer account sessions
Website security
Remembering certain website preferences
4.2 Analytics Cookies

Where enabled, analytics tools may help us understand how visitors interact with our website.

This information may include website traffic, page views, session duration, and general browsing patterns.

4.3 Marketing Cookies

Where enabled and permitted, marketing cookies may help us measure advertising effectiveness and display relevant promotional content.

You can manage or disable certain cookies through your browser settings. Disabling essential cookies may affect website functionality.

5. Sharing Your Personal Information

We may share relevant personal information with trusted third-party service providers when reasonably necessary to operate our business.

These providers may include:

Payment processing companies
Shipping and courier services
Website hosting providers
Technical support and security providers
Email communication services
Analytics and marketing providers, where used
Professional advisers and regulatory authorities where required or authorised by law

We aim to limit disclosures to information reasonably necessary for the relevant service.

We may also disclose personal information where required or authorised by Australian law.

6. Data Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.

Depending on the systems and services we use, security measures may include:

HTTPS encryption
Secure website hosting
Restricted administrative access
Account authentication controls
Website security monitoring
Software updates and maintenance
Appropriate access controls for customer information

Although we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. International Data Transfers

Some third-party service providers may store or process information outside Australia.

Where overseas processing or disclosure occurs, we aim to take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable Australian privacy requirements.

The privacy and data protection laws of other countries may differ from those in Australia.

8. Customer Accounts

Customers who create an account on Sweet Puff Australia may be able to access and update certain personal details through their account dashboard.

Account information may include:

Contact details
Billing and delivery addresses
Order history
Account preferences

Customers are responsible for maintaining the confidentiality of their account credentials.

If you believe your account has been accessed without authorisation, please contact us promptly.

9. Marketing Communications

We may send customers information about new products, website updates, promotions, or other relevant announcements where permitted by applicable law.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting us directly.

Unsubscribing from marketing communications will not prevent you from receiving essential transactional messages, such as order confirmations or delivery notifications.

10. Accessing and Correcting Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, or outdated.

To make a request, please contact:

Email: info@sweetpuffau.com

We will consider and respond to requests in accordance with applicable Australian privacy laws.

In some circumstances, legal exceptions may apply to access or correction requests.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may depend on:

Order processing and customer service requirements
Accounting and taxation obligations
Fraud prevention and security needs
Legal and regulatory requirements
Resolution of disputes or customer enquiries

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required or authorised by law.

12. Children’s Privacy

Sweet Puff Australia does not knowingly collect personal information from children for the purpose of marketing age-restricted products.

Where age restrictions apply to particular products, we may implement appropriate age-verification measures.

If you believe that a child has provided personal information to us inappropriately, please contact our customer support team.

13. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

These external websites operate independently and may have their own privacy policies and data collection practices.

Sweet Puff Australia is not responsible for the privacy practices of third-party websites.

We encourage customers to review the privacy policies of external websites before providing personal information.

14. Privacy Complaints

If you have concerns about how we collect, use, store, or disclose your personal information, please contact us using the details below.

Please provide sufficient information about your concern so we can investigate and respond appropriately.

We will review privacy complaints and aim to resolve them within a reasonable timeframe.

If you are dissatisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

OAIC website: https://www.oaic.gov.au/

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal obligations, or privacy practices.

Any updates will be published on this page with a revised “Last Updated” date.

We encourage customers to review this Privacy Policy occasionally.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Sweet Puff Australia

Website: https://sweetpuffau.com/

Address: 245 Bridge Road, Richmond VIC 3121, Australia

Phone: 0466 748 368

Email: info@sweetpuffau.com

We are committed to addressing privacy enquiries professionally and responsibly.